EAA Accessibility Statement for National Car Rental
Date last updated: July 28, 2025
Introduction
At National Car Rental, we are committed to providing an accessible online experience for all our users, including those with disabilities. We strive to meet the needs of the broadest possible audience and conform with established accessibility standards.
This statement has been prepared to inform users about the accessibility of our service, including its alignment with relevant legal and technical standards. This accessibility statement applies to the portions of our websites and mobile applications covered by the European Accessibility Act and respective domestic transposition. Other sections of our websites and mobile applications are also being reviewed for future improvements.
Description of the Service and Measures to Support Accessibility
National Car Rental provides rental vehicles as well as other transportation and mobility services. Our websites and mobile applications utilized for booking and managing vehicle reservations are accessible across multiple formats, supporting a broad range of user needs. Specifically, we have taken the following measures to ensure the accessibility of the relevant aspects of our sites/apps:
- Text-based descriptions: Detailed written information available in plain language
- Screen reader compatibility: Functional with popular screen readers
- Multimedia alternatives: Subtitles, transcripts, and alternative text accompanying visual and multimedia content
Our service is delivered through an interface that supports accessibility by:
- Simple navigation: Logical layouts with consistent headings, landmarks, and menus
- Keyboard accessibility: Functions that can be operated via keyboard
- Help and support: Step-by-step guides in accessible formats
- Error notifications: Clear and descriptive error messages to guide users in resolving issues
Additionally, we leverage an industry-leading digital accessibility solution, Level Access, to maintain and improve conformance with accessibility standards. Through our collaboration with Level Access, we have adopted the following practices to ensure ongoing compliance monitoring:
- Third-party audits and testing: Assessments by external accessibility experts
- Monitoring: Automated conformance scans at regularly scheduled intervals
- Record keeping: Internal reporting on accessibility conformance
Conformance Status
The portions of our website covered by the European Accessibility Act strive to conform to the following standards:
- WCAG 2.1 Level AA
- EN 301 549
Feedback and Contact Information
We welcome your feedback on the accessibility of our services. If you encounter any accessibility barriers or need help to use any of the accessibility features on our websites or apps, please contact us:
Phone: 0800 121 8303
Surrogate Drivers
Customers with disabilities who do not have a driver's license can still rent with National when accompanied by a surrogate driver who presents a valid driver's license. Minimum age restrictions and other normal rental qualifications apply, but there is no additional charge for the surrogate driver and the surrogate driver need not produce a credit card or otherwise be required to meet our financial underwriting requirements.
To Make a Reservation
For more information or to make a reservation; please call our National Reservation Center at (888) 273-5262. National accepts relay calls.
Customer Service
For customer service inquiries relating to customers with disabilities, please call (888) 273-5262, email us at MobilityAdministration@em.com.